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BYU Chemistry Ticket System

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CSR Office IT Knowledge Base

General Issues/Other (8 articles)

How to add the CHEM 594R Seminar Schedule to Outlook on the Web
Wednesday, September 28, 2022 outlook seminar
Setting up Crashplan
Updated: Wednesday, July 20, 2022 backup crashplan how to
Reporting problems using the Problem Steps Recorder (Windows)
Monday, February 1, 2021
Introduction to Automation Rules
Thursday, January 14, 2021
How to install the support widget
Thursday, January 14, 2021

Informational (1 articles)

How to Setup Your Exchange Email Account Updated
Updated: Friday, September 22, 2023 how to

Hardware/Software Issues

Network File Access Issues (1 articles)

Mounting a Network Drive
Updated: Friday, March 31, 2023 how to

Computer Setup Request (1 articles)

How To Add a Chemistry Network Printer
Updated: Wednesday, July 20, 2022 how to printer

Login/System Access Issues (2 articles)

How to manage a group in GRO
Friday, June 2, 2023 gro groups
Using the ticket system
Updated: Monday, March 1, 2021 google account login ticket system user account

Hardware Problem (1 articles)

Computer File Backup
Updated: Thursday, April 15, 2021 backup files rebuild

Network Connectivity Issues (3 articles)

Connecting to Wifi in the BNSN and NICB
Updated: Wednesday, July 19, 2023 eduroam wifi
Getting Setup with the VPN Client After the Authentication Change
Updated: Wednesday, May 17, 2023 vpn
How to Use the Chemistry VPN
Updated: Thursday, August 10, 2023 network vpn

Software-related Issues (2 articles)

How to download ChemDraw/ChemOffice
Updated: Wednesday, June 28, 2023 chemdraw how to
Adobe Creative Cloud "You don't have access to manage apps"
Wednesday, September 22, 2021 acrobat adobe creative cloud