General Issues/Other 9

For issues that don't fit in another category

• ⇅ How to add the CHEM 594R Seminar Schedule to Outlook on the Web

  Wednesday, September 28, 2022 outlook seminar

• ⇅ Setting up Crashplan

  Updated: Wednesday, November 22, 2023 backup crashplan how to

• ⇅ Reporting problems using the Problem Steps Recorder (Windows)

  Monday, February 1, 2021

• ⇅ Mounting a Network Drive

  Updated: Wednesday, April 2, 2025 how to

• ⇅ Introduction to Automation Rules

  Thursday, January 14, 2021

Security Issue 1

• ⇅ What to do if you get a scam or phishing email

  Monday, October 16, 2023 how to phishing scam

Informational 5

If you just need to pass information to the CSRs, use this category.

• ⇅ How to install GlobalProtect VPN

  Updated: Thursday, December 26, 2024

• ⇅ Printer setup and usage

  Updated: Wednesday, July 17, 2024 printer printer setup printers

• ⇅ How to manage an Outlook Distribution List

  Friday, January 19, 2024 email outlook

• ⇅ Updating a Listserv email list

  Updated: Thursday, November 2, 2023 email listserv

• ⇅ How to Setup Your Exchange Email Account

  Updated: Tuesday, November 21, 2023 how to

Login/System Access Problems 2

For reporting problems logging in to a website/service or denial of access to a service you should have access to already.

• ⇅ How to manage a group using GRO

  Updated: Wednesday, February 14, 2024 gro groups how to user management

• ⇅ Using the ticket system

  Updated: Monday, March 1, 2021 google account login ticket system user account

Hardware Problem 1

Select this to report a hardware-related issue

• ⇅ Computer File Backup

  Updated: Thursday, April 15, 2021 backup files rebuild

Network Connectivity Issues 1

Use this categoryif you are unable to connect to the internet, a network drive, or other network resource(s).

• ⇅ Connecting to Wifi in the BNSN and NICB

  Updated: Wednesday, July 19, 2023 eduroam wifi

Software-related Issues 2

Select this to report a problem with a program you're trying to use or the operating system you have installed on your computer.

• ⇅ How to remove/uninstall programs in Windows 11

  Updated: Wednesday, February 14, 2024 how to

• ⇅ Adobe Creative Cloud "You don't have access to manage apps"

  Wednesday, September 22, 2021 acrobat adobe creative cloud