Due to the mass migration announced two weeks ago, some of our websites are currently offline, including the main Chemistry website (chem.byu.edu).
Our team is working diligently to resolve these issues as quickly as possible.
We appreciate your patience and understanding. ✕
CSR Office IT Knowledge Base
Knowledge base
General Issues/Other
9
For issues that don't fit in another category
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How to add the CHEM 594R Seminar Schedule to Outlook on the Web
Wednesday, September 28, 2022 outlook seminar
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Setting up Crashplan
Updated: Wednesday, November 22, 2023 backup crashplan how to
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Reporting problems using the Problem Steps Recorder (Windows)
Monday, February 1, 2021
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Mounting a Network Drive
Updated: Wednesday, April 2, 2025 how to
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Introduction to Automation Rules
Thursday, January 14, 2021
Security Issue
1
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What to do if you get a scam or phishing email
Monday, October 16, 2023 how to phishing scam
Informational
5
If you just need to pass information to the CSRs, use this category.
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How to install GlobalProtect VPN
Updated: Thursday, December 26, 2024
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Printer setup and usage
Updated: Wednesday, July 17, 2024 printer printer setup printers
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How to manage an Outlook Distribution List
Friday, January 19, 2024 email outlook
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Updating a Listserv email list
Updated: Thursday, November 2, 2023 email listserv
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How to Setup Your Exchange Email Account
Updated: Tuesday, November 21, 2023 how to
Hardware/Software Issues
Login/System Access Problems
2
For reporting problems logging in to a website/service or denial of access to a service you should have access to already.
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How to manage a group using GRO
Updated: Wednesday, February 14, 2024 gro groups how to user management
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Using the ticket system
Updated: Monday, March 1, 2021 google account login ticket system user account
Hardware Problem
1
Select this to report a hardware-related issue
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Computer File Backup
Updated: Thursday, April 15, 2021 backup files rebuild
Network Connectivity Issues
1
Use this categoryif you are unable to connect to the internet, a network drive, or other network resource(s).
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Connecting to Wifi in the BNSN and NICB
Updated: Wednesday, July 19, 2023 eduroam wifi
Software-related Issues
2
Select this to report a problem with a program you're trying to use or the operating system you have installed on your computer.
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How to remove/uninstall programs in Windows 11
Updated: Wednesday, February 14, 2024 how to
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Adobe Creative Cloud "You don't have access to manage apps"
Wednesday, September 22, 2021 acrobat adobe creative cloud