Printer setup and usage

Installing Printers On Windows

• Follow this link http://192.168.105.18:9163/client-setup/known-host/windows.html.  It should look similar to the following image

• Run the installer that you downloaded. Note: Admin credentials will be required. Students, please reach out to your lab's computer admin. If you don't have one, submit a ticket to the CSR office.

• When you run the installer, you will brought to the following screen. Select Next 

• On the following screen, enter your BYU netID for the username and password.  Note that you DO NOT need to add @byu.edu at the end of your username

• The rest of the steps should be straightforward 

Installing Printers On Mac

• Run the installer that you download. Note: Admin credentials will be required. Students, please reach out to your lab's computer admin. If you don't have one, submit a ticket to the CSR office.

• You will be brought to the following screen when you run the installer. Select Continue

• Your device will then ask for your computer credentials before finishing the install

• Note that Macs may display the following pop-up when sending a print job. Enter your BYU NetID for the username and then your BYU password. You can check the box to have your credentials saved for you.    

• Make sure you have already connected your BYU ID card with the printers and installed the printers in the earlier steps 
• You will print to chem-hp-printers like you would any other printer.  Printing to chem-hp-printers will send your print job to a queue that is shared by all of the printers
• Go to the printer you wish to print from and tap your BYU ID on the green rectangle that says “SWIPE CARD HERE” 
• Select Print Release on the screen. 

• You will be shown all of your queued jobs, which you can select and print 

Troubleshooting

• If you are trying to install the printers on Windows and you get an error where it takes you to the Microsoft store, go to Settings -> Apps -> Advanced app settings -> Choose where to get apps.  Then make sure it doesn't say "The Microsoft Store only"