With the new file storage, Windows users shouldn't need to manually map the drives anymore. The storage should map automatically for the user unless they have not been put in the proper lab group or office group. If a new computer is put in place, it not being in the proper place in Active Directory could also cause problems with drives not mounting. Investigate these before attempting to manually mount a network drive.
If you need to manually mount a drive in Windows:
NOTE: The following instructions include brackets where your personal information is supposed to go. DO NOT type the brackets; just put your specific information in that place without them.
Right-click on This PC in the list of locations on the left.
Select Map Network Drive
Choose the drive letter from the dropdown menu.
In the space for folder, type:
Next it should ask you to sign in.
Troubleshooting:
If the old mapping still shows in File Explorer, it can cause the computer to freeze, follow these steps to remove it:
Open Windows File Explorer and go to This PC.
If the file server connection shows on this page, right click and select 'Disconnect'.
Mac
NOTE: The following instructions include brackets where your personal information is supposed to go. DO NOT type the brackets; just put your specific information in that place without them.
- With the Finder open, either press Command+K or click Go -> Connect to Server... in the menu bar.
- Type smb://chem-smb.chem.byu.edu/[path to the network drive]
- The path for labs is the first, middle, and last initial of a professor followed by lab. Ex: mcalab
- The path for professors is just the first, middle, and last initial. Ex: mca
- Click Connect or press Enter.
- You should be prompted to sign in. Use your BYU NetID (in the format BYU\netID) and BYU password to sign in.
If you have trouble with this process you can submit a ticket at ticket.chem.byu.edu.